Customer Service Results Announced

Our customer satisfaction results for the period to the 18th July are in and we are extreamly pleased with the outcome. 100% of our customers are extreamly satisfied with the overall service and 100% of our customers are extreamly satisfied with the speed at which we make payments. We had just one customer who was only Partially Satisfied with the rates we pay, with no customers at all unsatisfied with any aspects of the service.. Please see the chart below for a breakdown of our performance

We have also received a number of comments about the service that can be found on our Customer Testimonials page.

As a result of conversations we have had with some of our customers we have also made some changes to the website, which will be completed within the next week. Our customers have told us that they want to be 1 click away from a price for their gold, so we have added our calculator to the front page. This has been implemented straight away along with a page dedicated to gold coins.

Keep checking back as we continue to add improvements to the website this week, aligned to your comments.. If there is anything else you would like to see, let us know by using the enquiry form.