If you have requested for your non-gold items to be returned, we will return these items within two working days of processing your enquiry by Royal Mail Special Delivery.
If you have not requested for your non-gold items to be returned, they will be stored on our premises for 1 month from us receiving your parcel, after this time they will be destroyed.
If all your items are non-gold, you will receive an email informing you that your job is non-gold. You should then contact our office on 0207 404 4000, to request the return of your items. Please note that there is a charge of £6.50 to return non-gold items.