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FAQ's

Answers to common questions can be found below. If you question is not featured, you can always contact us for more help.

Q: What do I do if I cannot weigh my items?

We do not need an exact weight for your items, a rough weight is fine. Your best option is to goto a local jewellers to get a more accurate weight, failing that we advise using kitchen scales as these seem to be the most accurate.


We do not accept a Royal Mail Post Office receipt as proof of weight, as their scales weight in kilograms and are highly inaccurate to weigh items of a low weight. Postal scales are also non calibrated, unlike professional jewellers scales.


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