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FAQ's

Answers to common questions can be found below. If you question is not featured, you can always contact us for more help.

Q: How can I find out the progress of my enquiry?

Check to see if Royal Mail have delivered your parcel to us.

Please use the link below to take you to the Royal Mail website where you will need your parcel number to track if your parcel has reached us.

Royal mailTrace A Parcel

Check the status of your parcel and enquiry online.

Use the customer login area below admin to see the status of your parcel within our system. Log in using your ID or email address and the password which was sent to you via email. Forgotten your password? Click here to receive your password via email.

Have you allowed enough time?

Please allow us time to sort your parcel, We may have signed for your parcel early but this does not mean that we have yet processed your goods. If the Post Office state your parcel has been delivered then we are confident that your goods will be processed on the same day.

For us to help you please complete the above process as this gives us the time we need to get as much done for you the customer as possible.

Many Thanks


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