GOLD, SILVER, PLATINUM AND PALLADIUM PURCHASING SERVICES
TERMS AND CONDITIONS
Set out below are the standard terms and conditions of Hatton Garden Metals Limited ('HGML') which apply in respect of the gold, silver, platinum and palladium purchasing services (the 'Services') offered via HGML’s website, www.hattongardenmetals.com (the 'Website'). References to 'Hatton Garden Metals', 'we', 'us' and 'our' are to HGML.
1. About us
We are a private limited company registered in England and Wales with number 06426684 whose registered office is at 11 St. Cross Street, Hatton Garden, London EC1N 8UB. Our VAT number is 926 1883 05.
This website www.hattongardenmetals.com is owned and operated by;
Hatton Garden Metals LTD
2. Making a contract with us
2.1 When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order.
2.2 Once we have received payment for your order we will e-mail you again to confirm that we accept your order.
2.3 In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. We reserve the right to cancel your order in these circumstances.
2.4 Images of products on this website are for illustrative purposes only. Your goods may vary slightly from the image shown on the website, unless stated in the specification of the goods.
2.5 Whilst we try to be as accurate as possible, all information provided is approximate and is provided in good faith.
2.6 This contract is covered by English law.
3. How to place an order
3.1 You can use our website to place an order by selecting the product you wish to buy and adding it to your basket. Items you do not require can be removed from your basket at any time.
3.2 Carriage charges will be shown prior to you placing your order.
3.3 You will be required to pay for the goods in full at the time of ordering.
3.4 We use secure payment facilities for online purchases.
3.5 Promotional prices only apply during the period stated.
3.6 All prices quoted on our website are in UK pounds.
3.7 Once your order has been confirmed, changes may not be possible or may incur additional charges or delays.
3.8 Once your order has been dispatched we will send you an email confirming same.
4. Delivery & Carriage Charges
4.1 Goods will normally be dispatched from our stock within 24 hours and any estimated dispatch date is an estimate, which can change without notice.
4.2 We will normally deliver goods within 2-3 working days of dispatch, unless a premium service has been purchased.
4.3 Your order may arrive in more than one delivery
4.4 We can deliver our products anywhere in mainland Great Britain and Northern Ireland. Unfortunately, we do not deliver to the Channel Islands.
4.5 We will deliver the goods to the premises you specify on your order. It is your responsibility to ensure that you can securely receive the goods and that they cannot be intercepted by others at that address. You must be able to personally accept delivery of your order.
4.6 We are unable to accept any liability for packages that have been delivered to houses of multiple occupancy, work addresses, PO boxes, mail boxes or where a postal redirection is in place once signed for or confirmed by our couriers as delivered to that address. We will not accept responsibility for loss or damage if you instruct the delivery company to leave the goods unattended.
4.7 Please check the goods on delivery - any goods found to be missing, incorrect or damaged should be notified to us immediately on receipt and within seven days of our dispatch to you. We will not entertain any complaint regarding missing or damaged items beyond that timeframe.
4.8 Sometimes, for reasons beyond our control we may be prevented from delivering your goods as planned. These might include things such as accidents, breakdowns, fire, flood, storm, severe weather, acts of god, war, riot, civil commotion, malicious damage or the default of our suppliers. We will try to put things right as soon as possible however we can't be responsible where this causes a delay or failure in delivering your goods.
5. Cancellation and returns
5.1 This policy does not apply to goods ordered by businesses which are exempt from the Distance Selling Regulations.
5.2 We do not accept returned items for a refund unless the goods are incorrectly described or the wrong items are supplied.
5.3 This cancellation policy does not affect your legal rights.
6. Faulty Goods / Guarantee
6.1 If there is a problem with the goods, please notify us by email or in writing providing details of the problem. It's helpful if you can provide us with a digital photograph of the problem as this normally saves you having to return the goods for inspection. We will deal with the matter in accordance with your legal rights.
6.2 If an exchange is necessary, this will be arranged without unreasonable delay and without charge. Replacement goods will not be dispatched until the original goods have been received and checked by us.
The cost of returning goods to us is your responsibility; however on inspection we will refund your reasonable postage costs, providing that the goods are found to be faulty. If the goods are not faulty, we will return them to you, however you will be required to cover our reasonable postage costs.
6.3 Within this time scale we will replace defective goods free of charge, at our discretion, providing that you have returned to us any faulty goods upon request.