We take the utmost care and discretion when sending out your order from Hatton Garden Metals. Firstly our strong parcel bags are neither branded, nor personalised and will never contain any personal or order information. Discretion is essential in packaging your order and we make sure that this is achieved.
We understand the importance of receiving your order without hesitation, that’s why we provide a delivery time estimate on our site. For most orders we use Royal Mail Special delivery, with a guaranteed delivery timeslot before 1pm and your parcel is always FULLY INSURED for the full value of your parcel. Items marked ‘Online Only’ and which require a card payment will normally be dispatched within 2 working days. Your courier will send a text message on the day your order is due to be delivered, as a polite reminder that you should be available to sign for your parcel upon delivery.
We fully understand your needs as an investor of precious metals, coin collector or a first time buyer and aim to provide an efficient and superior bullion service.
Collection in store
Collection in our London based store is available to all customers who have paid by Bank Transfer or who are paying in person. Our store address can be found on the contact us section of our site where are opening times and closest tubes links are also listed. Please note when collecting an order or paying at our counter you will need to be in store 15 minutes before our closing time of 4pm.
Please note you are only able to collect your order once you have received an email notification that your order is ready to collect, or if you are paying for your order in store. When coming to collect your order you must bring with you a form of photographic ID such as a Driving License or Passport and a copy of your order, without this your order will not be released. We will not release any orders to a 3RD Party under any circumstances.