Help & Advice Centre

Welcome to our help and advice centre designed to answer the majority of questions our customers have about buying and selling gold and silver. If your question is not answered on these pages or you would like additional help, please don't hesitate to contact us.


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What is my metal worth?

Our simple to use online calculator is a great tool to give you a valuation of your scrap gold, silver, coins and bars in seconds. Just enter your weights and/or quantities, press Calculate price and find the result on the top of the page.

The prices shown are for guidance only and are what we would have paid if we had received your items on the same day. The amount you receive might be less or more than the amount shown depending on the fix on the day your items are received.

Do you buy in all types of gold?

Yes, we do buy in all different colours of gold. What’s more, we do not differentiate between hallmarked and non-hallmarked items, you will receive the same price regardless.

Can I visit your store?

Yes. We have a secure trade counter located in Hatton Garden and members of the public are welcome to visit us. Hatton Garden Metals 11 St Cross Street Hatton Garden London EC1N 8UB The nearest underground tube stations are Chancery Lane and Farringdon (approximately 7-minute walk). Please note: If you are bringing a large volume of items to us, please call us on 0207 404 4000 prior to visiting.

How do I send you my parcel?

Once you have submitted your items and received an enquiry number through our Sell gold page, you are almost at the finish line. Pack your gold securely into a small box or padded envelope, include your unique Enquiry number and send your parcel via Royal Mail Special delivery. This an insured (up to the value of £2500), fully trackable service and delivery is guaranteed by 1pm on the next working day.

I don’t have a printer, what should I do?

Not to worry, once you have completed the online gold form you will be given a unique job reference number ("Enquiry ID"). Please make a note of this 6-digit number alongside your full name and contact details and place this in your parcel. This will help save confusion when we enter your details to look up your submission.

Testing methods

As an honest company we want you to be fully aware of what destructive testing means; there are several methods we use when doing destructive testing. Acid testing, filing and removing stones in a manner which leaves the gold broken. By using destructive testing, it allows us to accurately assess the gold and paying our customer’s the best selling price. Please note:

  • all watch workings are removed and once the watch has been taken apart, we cannot put it back together.
  • once all the non-gold has been removed it is an irreversible process.
Do I need to provide ID when buying from you?

To comply with Money Laundering and HMRC regulations we require to see specific identification from our customers when purchasing from us.

  • Up to £5000: One form of photographic I.D is necessary on orders up to the value of £5000. We will accept a Passport, driving license or National Identity card.
  • Above the value of £5000: Customers need to provide two forms of I.D on orders above the value of £5000 including photo ID (passport, driving license or national identity card) and a separate proof of address document (bank statement, utility bill etc) dated within the last 3 months.