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Terms and Conditions - Purchases

Set out below are the standard terms and conditions of Hatton Garden Metals Limited ('HGML') which apply in respect of the gold, silver, platinum and palladium purchasing services (the 'Services') offered via HGML’s website, (the 'Website').  References to 'Hatton Garden Metals', 'we', 'us' and 'our' are to HGML.

We are a private limited company registered in England and Wales with number 06426684 whose registered office is at 11 St. Cross Street, Hatton Garden, London EC1N 8UB.  Our VAT number is 926 1883 05.

This website is owned and operated by;
Hatton Garden Metals LTD

2.1 When you place an order with us, you are making an offer to buy goods, a contract is only formed once if your order is accepted by us, the seller. Please note, taking payment does not indicate acceptance. If ultimately your order is rejected for any reason, a refund will be made in full immediately.

2.2 Once your order has been accepted you will receive a dispatch notification email.

2.3 In the unlikely event that the goods are no longer available, or that we have made a mis-pricing mistake, we will advise you of this. We reserve the right to cancel your order in these circumstances and terminate your contract with us. Please note: We are under no obligation to provide our product to you at the in-correct price, even if you have received payment confirmation for your order, if the pricing error is apparent and could have been recognised easily as a mis-pricing. Should we need to terminating your contact and cancel your order, we will assess to see whether any default or problem can be resolved by contacting you to try and remedy the breach, in the case of in-correct pricing, this would be to give you the opportunity to buy the item at the correct price. However, when we consider that in our opinion the breech of contact cannot be remedied or it is a result of uncontrollable factors outside our control, information provided to our site by 3rd party suppliers which are inaccurate with regards to precious metals spot pricing we reserve the right to terminate the contract, transaction or service. Termination of our contract will be provided as a written notice.

2.4 Images of products on this website are for illustrative purposes only.

2.5 Whilst we try to be as accurate as possible, all information provided is approximate and is provided in good faith.

2.6 We are entitled to refuse any order made by you for any reason

2.7 Price Match Promise is only available on certain products and is at the discretion of Hatton Garden Metals Ltd. We reserve the right to withdraw this at any time. To benefit from our Price Promise you must contact us before placing your order, and we will only consider Price Matching if the following conditions are met:
- we will price match only against a VAT registered UK retailer where the price of the items in comparison is in GBP. Price match excludes all retailers who are Auction sites/ Market places
- the cost to deliver the item will be considered as part of our price match promise, and our promise excludes vouchers, discount codes, and other promotional material which may have reduced the price item we are being compared to.
- the product must be identical in condition, date and specification and must be an in-stock item.

2.8 This contract is covered by English law.

2.9 By placing an order with us, you agree to and accept these terms, as well as our privacy policy and the terms of website use

3.1 You can use our website to place an order by selecting the product you wish to buy and adding it to your basket. Items you do not require can be removed from your basket at any time.

3.2 Carriage charges will be shown prior to you placing your order.

3.3 You will be required to pay for the goods in full at the time of ordering.

3.4 We use secure payment facilities for online purchases.

3.5 Promotional prices only apply during the period stated.

3.6 All prices quoted on our website are in UK pounds.

3.7 Once your order has been confirmed, changes may not be possible or may incur additional charges or delays.

3.8 Once your order has been dispatched we will send you an email confirming same.

4.1 Goods will normally be dispatched from our stock within 24 hours and any estimated dispatch date is an estimate, which can change without notice.

4.2 We reserve the right to hold an order for any further KYC/AML/ other fraud check that we deem appropriate which may result in a delay to the ‘agreed’ time for the delivery of your goods.

4.3. We will normally deliver goods within 2-3 working days of dispatch, unless a premium service has been purchased.

4.4 Your order may arrive in more than one delivery.

4.5 We can deliver our products anywhere in mainland Great Britain and Northern Ireland. Unfortunately, we do not deliver to the Channel Islands.

4.6 We will deliver the goods to the premises you specify on your order. When placing an order on card, your delivery address must match your credit/debit card’s billing address.

4.7 It is your responsibility to ensure that you can securely receive the goods and that they cannot be intercepted by others at that address. You must be able to personally accept delivery of your order.

4.8 We are unable to accept any liability for packages that have been delivered to houses of multiple occupancy, work addresses, PO boxes, mail boxes or where a postal redirection is in place once signed for or confirmed by our couriers as delivered to that address. We will not accept responsibility for loss or damage or if you instruct the delivery company to leave the goods unattended or in a safe space.

4.9 Upon delivery, please inspect the Goods and notify us immediately within seven days or based on a reasonableness test from the date of our dispatch to you, if any Goods are missing, incorrect, or damaged.

4.10. Sometimes, for reasons beyond our control we may be prevented from delivering your goods as planned. These might include things such as accidents, breakdowns, fire, flood, storm, severe weather, acts of god, war, riot, civil commotion, malicious damage or the default of our suppliers. We will try to put things right as soon as possible however we can't be responsible where this causes a delay or failure in delivering your goods.

4.11 Royal Mail may still choose to delivery your parcel in a Covid-secure way which may mean that the parcel will be placed at your door, and the postman will take your name, rather than an electronic signature. This will constitute a successful delivery and ownership of your goods passes to you and we will not be held liable after this point.

Your Rights to Cancel a Product Contract

5.1 If you reside in the UK or European Economic Area as a consumer and have ordered a non-investment product you have the legal entitlement to cancel the non-investment product contract without reason within 14 days if you change your mind. Please note this does not apply to goods ordered by businesses or orders placed for Investment products which the supply of good prices is dependent upon fluctuations in the financial markets, which are beyond the control of the trader.

5.2 For non-investment product cancellations the 14-day time frame will start from the date which you accept delivery or collect your order from our store. To exercise your right to cancel the Product Contract, you must notify us of your decision to cancel. You can do so my contacting us via telephone on 0207 404 4000, by post; Hatton Garden Metals Ltd, 11 St Cross Street, London, EC1N 8UB or by sending an email to Alternatively you can use the cancellation from located at the bottom of these terms.

5.3 If you cancel the Product contract for non-investment products, you will be responsible for the return shipping costs, unless the product is defective or not as described in which case we will provide a pre-paid delivery postal bag to return the item. When returning a non – investment product we recommend using Royal Mail Special Delivery and to keep the receipt as proof of purchase.

5.4 Refunds will include any postal charges paid to receive the non-investment related goods and will be sent back via the original payment method. Refunds will not be issued until we have received back the non-investment product. The refund will be issued immediately once the product is received on site and no later than 14 days.

6.1 If there is a problem with the goods, please notify us by email or in writing providing details of the problem. It's helpful if you can provide us with a digital photograph of the problem as this normally saves you having to return the goods for inspection. We will deal with the matter in accordance with your legal rights. Any issue must be reported within 14 days of receipt of your items. Hatton Garden Metals bear no responsibility for items beyond this date.

6.2 If an exchange is necessary, this will be arranged without unreasonable delay and without charge. Replacement goods will not be dispatched until the original goods have been received and checked by us.

The cost of returning goods to us is your responsibility; however on inspection we will refund your reasonable postage costs, providing that the goods are found to be faulty. If the goods are not faulty, we will return them to you, however you will be required to cover our reasonable postage costs.

6.3 Within this time scale we will replace defective goods free of charge, at our discretion, providing that you have returned to us any faulty goods upon request.

6.4 All items sent from Hatton Garden Metals are checked, sealed and recorded on CCTV before being dispatched to our customers. We use Royal Mail Special Delivery or a 3rd Party courier for safe delivery of our orders. Please ensure that any item that has been tampered with or appears to have been damaged during transit is not signed for and is instead rejected before signing and taking delivery. Once an item has been signed for, we are longer responsible for the articles contained within. Upon accepting our terms and conditions you are agreeing to this policy.

6.5 All items sold are described in their correct condition. Investment products are non-returnable unless faulty. Please take special note that all items described as Bullion Grade show wear consistent with the heritage of the coin, and are the best value coins that you can buy for their weight and purity. Hatton Garden Metals will not accept returns due to fair wear on investment gold described as Bullion Condition unless faulty.

7.1 This disclaimer statement applies to: This website is run by Hatton Garden Metals Ltd and as a Company we are committed to providing up-to-date information before posting onto our site. However, Hatton Garden Metals does not warrant that the information on display on our site is always showing the latest, accurate, complete information or is free from any third-party intellectual property rights or copyright.

In no event shall Hatton Garden Metals be liable for any damages whatsoever (including, without limitation damages for loss of business profits, information, or any other pecuniary loss) arising by the use or non-use of the information on display on our website, or by the use of inaccurate or incomplete information provided hereon, is hereby excluded unless wilful intent or gross negligence is given.

Hatton Garden Metals reserves the right to amend and update their website at any time.

7.2 External Links: External links from this website must be distinguished from Hatton Garden Metals Ltd website. Hatton Garden Metals takes no responsibility for the informatician contained on external links which may be embedded on our site for the information, or views expressed. Hatton Garden Metals does not adopt such an external website or the information presented as its own and neither assumes any responsibility for the availability of such external website nor for the content and accuracy of the information supplied. With regards to liability over this information contained within external links, provisions under the disclaimer section apply accordingly.