4.1 Goods will normally be dispatched from our stock within 24 hours and any estimated dispatch date is an estimate, which can change without notice.
4.2 We reserve the right to hold an order for any further KYC/AML/ other fraud check that we deem appropriate which may result in a delay to the ‘agreed’ time for the delivery of your goods.
4.3. We will normally deliver goods within 2-3 working days of dispatch, unless a premium service has been purchased.
4.4 Your order may arrive in more than one delivery.
4.5 We can deliver our products anywhere in mainland Great Britain and Northern Ireland. Unfortunately, we do not deliver to the Channel Islands.
4.6 We will deliver the goods to the premises you specify on your order. When placing an order on card, your delivery address must match your credit/debit card’s billing address.
4.7 It is your responsibility to ensure that you can securely receive the goods and that they cannot be intercepted by others at that address. You must be able to personally accept delivery of your order.
4.8 We are unable to accept any liability for packages that have been delivered to houses of multiple occupancy, work addresses, PO boxes, mail boxes or where a postal redirection is in place once signed for or confirmed by our couriers as delivered to that address. We will not accept responsibility for loss or damage or if you instruct the delivery company to leave the goods unattended or in a safe space.
4.9 Upon delivery, please inspect the Goods and notify us immediately within seven days or based on a reasonableness test from the date of our dispatch to you, if any Goods are missing, incorrect, or damaged.
4.10. Sometimes, for reasons beyond our control we may be prevented from delivering your goods as planned. These might include things such as accidents, breakdowns, fire, flood, storm, severe weather, acts of god, war, riot, civil commotion, malicious damage or the default of our suppliers. We will try to put things right as soon as possible however we can't be responsible where this causes a delay or failure in delivering your goods.
4.11 Royal Mail may still choose to delivery your parcel in a Covid-secure way which may mean that the parcel will be placed at your door, and the postman will take your name, rather than an electronic signature. This will constitute a successful delivery and ownership of your goods passes to you and we will not be held liable after this point.