Menu

Menu

LIVE GOLD   

Help & Advice Centre

Welcome to our help and advice centre designed to answer the majority of questions our customers have about buying and selling gold and silver. If your question is not answered on these pages or you would like additional help, please don't hesitate to contact us.

Fill in the request form with your full name, postal address, telephone number and email address. We will then send you a pack which will include a Special Delivery Postage bag and an unique HGM Enquiry number. You are now ready to parcel up your unwanted or broken gold and send to us via your local Post Office. Hatton Garden Metals do not cover the cost of postage.

Selling your unwanted precious metals or releasing gold coins and bars to us is easier than you think. Simply visit our Sell gold page, enter the weight of your carats and receive your valuation on the spot. Once you are all signed up or signed in, the system will generate an Enquiry number for you. Please print this page or make a note of this enquiry number in your parcel. That's it, your package is ready to ship.

We require to see specific identification from our customers to comply with Money Laundering and HMRC regulations.

  • Up to £5000: One form of photographic I.D is necessary such as a Passport, driving license or National Identity card.
  • Above the value of £5000: Customers need to provide two forms of I.D on orders above the value of £5000 including photo ID (passport, driving license or national identity card) and a separate proof of address document (bank statement, utility bill etc) dated within the last 3 months.

We understand that some of your items might not be Hallmarked or the stamp has been worn away, making it pretty difficult to identify.

If you are unsure on either the carat value or precious metal content, please weigh all items that fall under this category. Once you have done this, list them under the carat you think it is and make use of the note section on our gold form.

To provide an approximate weight of your gold, we recommend using kitchen scales as these seem to be the most accurate and accessible when gauging the weight of your gold items.

We test and validate all items once they arrive and will be able to inform you of the value we would pay for your items.

We do not accept a Royal Mail Post Office receipt as proof of weight, as their scales are highly inaccurate.

If your coin is mounted in a gold mount you will be paid for the value coin plus the value of the gold that the coin is mounted to. To work out the weight of gold please deduct 8g for a Full Sovereign, 4g for a Half Sovereign and 34g for a Full Krugerrand.

If you have requested for your non-gold items to be returned, we will despatch these items within two working days of processing your enquiry by Royal Mail Special Delivery.

If you have not requested for your non-gold items to be returned, they will be stored on our premises for 1 month from us receiving your parcel, after this time they will be destroyed.

If all your items are non-gold, you will receive an email informing this. You should then contact our office on 0207 404 4000 to request the return of your items. Please note that we offer this service for a charge of £6.95.

No, all stones that are left in your metal are non-returnable and are either crushed or melted. Under no circumstances do these stones get returned.

The section on the form that states "RETURN NON-GOLD ITEMS" does not refer to stones.

Hatton Garden Metals Ltd will not be held responsible for any of the stones that you fail to remove from your items.

If you would like to keep your stones, these must be removed before the items are sent to us, as stone removal is not a service we offer.

If you have checked the Royal Mail website and it shows that your parcel has been delivered, please be aware that we have to process many parcels each day and your parcel will be in a queue to be opened. Parcels are opened from around 8.30 am and we ensure that every parcel is processed on the day of receipt.

If you have not received your payment for your gold before 4pm, please call the office on 0207 404 4000 and a member of our team will be happy to investigate this further.

Other than gold and silver, we also purchase your Platinum and Palladium scrap or jewellery. Please refer to the 'sell gold form' where you will be able to find the rates we pay for these items.

Carat values

  • .999 = 24 carat = 99.9%
  • .916 = 22 carat = 91.6%
  • .750 = 18 carat = 75%
  • .583 = 14 carat = 58.3%
  • .375 = 9 carat = 37.5%

How do you know the carat value?

We use acid testing, which involves filing into the item, and placing a small drop of Nitric Acid on the item. The reaction of the acid determines the carat of the items. For larger quantities or higher carats, we may need to Melt and Assay the items.

What is a hallmark?

A hallmark is an official mark or series of marks, struck on items made of precious metals. In the UK, a hallmark is made of several elements including: a mark for the type of metal, the makers' mark and the year of making. Hallmarks are an official mark of guaranteed metal content. We pay the same price for hallmarked and un-hallmarked items, subject to testing (for larger quantities a Melt and Assay). Please note, that many items bought outside the UK may be stamped and not hallmarked. This means that the item is not guaranteed to be the carat that the stamp states.

HGM are proud to offer 4 different types of payment methods to our customers. All of our transactions are transparent, the price on your invoice is the price we pay, there are no hidden costs or charges.

  • Bank Transfer- A same-day payment Faster Payment service, after order processing the funds clear within 2 hours into your bank account.
  • PayPal-Same-day payment sent directly to your PayPal account. Please note: when receiving funds from a business additional PayPal charges may apply.
  • Cheque-All our cheques are dispatched via Royal Mail 1st Class delivery and should reach you next day.
  • Cash-Cash payments are available in our Hatton Garden, London store. Hatton Garden Metals Ltd can only pay EUR 10,000 cash per household in a 12-month rolling period.

HGM accept 3 methods of payment:

  • 1. Bank transfer- this is usually a same day transfer which can be made via online banking or by calling your bank. Funds usually clear into our account on the same day you make payment, and once your funds have cleared, we will notify you via email. Please make sure that you put your order reference number when making a bank transfer for your coin or bar order.
  • 2. Cash at the counter or paid directly into our account- You can pay cash for your order into any HSBC branch and in most cases this will clear instantly. Please make sure to include your order reference number when making payment. Please note payments need to clear into the bank before 1pm in order for the items to be dispatched the same day. Hatton Garden Metals Ltd can only accept EUR 10,000 cash per household in a 12-month rolling period. 
  • 3. Credit or Debit card- You can pay by debit of credit card at checkout for orders up to £10,000. Please note that card payments are only available when choosing delivery and that ID may be required if your order is over £5,000. In store only Chip and Pin card payments are accepted up to the value of £1,000.

When you buy gold coins or gold bars you can either chose to have your items delivered to you for a next working day delivery or arrange for a collection from our secured trade counter in Hatton Garden. All bullion orders are sent out in a discreet, trackable and fully insured Royal Mail Special Delivery parcel at the cost of £6.95. All of our coins and bars are individually packaged into coin wallets and placed in branded HGM bags, secured by layers of protection for your peace of mind.

When the payment for your order is complete and your items are dispatched, you will be sent an online tracking number via email. Click here to track your parcel now. All our packages are sent fully insured and require a signature on receipt.

At Hatton Garden Metals we aim to make your experience when buying investment coins and bars quick and easy, whilst also making you feel secure and confident when using our site. Whether you are a new or existing customer, buying Gold and Silver from us is a stress-free process.

Follow just a few simple steps in order to purchase you desired items.

  • 1. Click on the ‘Buy gold’ tab on top of the website.
  • 2. Select your desired coins or bars in the quantities that you would like to buy. This will then provide you with a summary of your order including any postage costs. If this is correct then click on ‘Proceed’.
  • 3. Log in with your details or register as a new customer.
  • 4. On the payment page you will be able to select delivery or collection then choose the payment method of Card payment or Bank transfer. Please note that all orders completed by card payments must be posted out, you can not choose collection as a delivery method.
  • 5. You will receive your unique Purchase number via email containing our payment details.
  • 6. Once payment has been received your coin or bar order will be despatched via Next Day Special delivery. If payment clears after 1pm your order will be despatched on the next working day.

Please note that once you place your order the price will then be fixed for 2 working days and payment should be sent within 24 hours of placing the order. After this time period any incomplete orders will be cancelled.

Online only items are stock we currently not hold on site but can be sourced for you upon request. Goods falling under the Online only status will need to be paid by card and have to be despatched via Royal Mail Special delivery.

We aim to have your items delivered within 48 hours of your order being placed.

The product images shown on our website are for illustration purposes only, the dates and overall conditions will vary subject to our stock availability.

We offer a wide range of split down Sovereigns by date available on our website. We try to be as accommodating as possible, if you are looking for a special date for a Birthday or Christening present, please give us a call on 02074044000 and one of our advisers will be happy to help you find the coin you are looking for.

When placing an order with us the price will be fixed for 2 working days and payment should be sent within 24 hours of placing the order. After this time period any incomplete orders will be cancelled.

If you have run out of the 24-hours time frame, the order needs to be placed again. Please note that we work off the live gold price when purchasing therefore the price of your item(s) will be different to your previously confirmed price.

Whilst Hatton Garden Metals cannot advise you on when the best time to buy gold with regards to the gold market is, many of our clients express that they like to buy whenever they can and have the funds available. So, the best time for you to be considering a purchase of Gold or Silver bullion would be when you have the capital to purchase a commodity either for a long or short term investment and are looking to have physical ownership and control.

At Hatton Garden Metals we pride ourselves in operating a transparent, reliable and trustworthy scrap gold and bullion service. We offer top prices for your metal and small premiums when you are purchasing your bullion from us.

All our gold coins are available to buy on a teared pricing where the more you buy them more you save. Throughout the year we are running special discounts and you will find the latest hot deals on our website all year around.

The CGT acronym refers to Capital Gains Tax. CGT is a tax on the profit made when you sell or release the value of an asset - during the time that you have owned them. An asset is considered as something you own which can be released and converted into cash. For instance, when you purchase gold such as bullion or coins from Hatton Garden Metals these items would then be considered as your assets.

Although the majority of bullion and coin investors will not meet the Capital Gains Tax threshold on their bullion or coins, it is important to understand CGT and your tax free allowance.

For 2019-2020 Capital Gains tax allowance is £12,000.

This means that you do not pay Capital Gain Tax on an investment when you release a profit of up to £12,000 in one financial year. Please note the £12,000 is not the total value of your coins or bullion, but the profit made from the sale of your items i.e. the increased value of your coins or bullion from when you bought them to when you sold them.

For further information on Capital Gains Tax please visit the HMRC website.

Please note it is the responsibility of the individual and not Hatton Garden Metals to declare any tax payable.

All of your investment gold coin and bar purchases are not subject to VAT. This will not apply on silver bullion items; VAT is charged at the rate of 20% when you are purchasing silver as part of your precious metal portfolio.