5.1 When you sell Metal to us through our website, your Metal
sale will process as follows:
a) On the first working day (excluding Bank Holidays) that we receive
your Metal you will be sent a notification email
b) On the day we receive your Metal, we will complete an assessment
of its Characteristics
c) In order to accurately assess the Characteristics of your Metal,
you agree to allow us to carry out both destructive and
non-destructive testing. This may include (but shall not be
limited to) filing, acid testing and dismantling, removal of stones,
workings and other non-precious Metal items.
d) This process may result in Metal being permanently
scratched, disfigured, stained or broken.
e) We shall not be responsible for returning Metal to the condition
it was in when we first received it, nor shall we be responsible for
any losses which you may incur as a result of any testing procedures.
f) We reserve the right to refurbish, alter, resell or dispose of all
items purchased at our discretion.
5.2 Once your Metal has been assessed and we agree with the
Metal’s Characteristics submitted on our Sell Gold Form, we
will accept your Offer.
5.3 We work to a 2g weight tolerance. When we professionally
test your Metal and the weight is correct with a 2g difference and we
agree with your assessment (carat of your Metal) we will accept your
Offer and pay you based on the weight of the Metal actually received.
5.4 When the above applies, and you have used our guaranteed pricing offer, your metal will be processed on the gold price on the day you submitted
your metal sale provided this we received your metal within 5 working days.
5.5 If your weights and carats differ to your original submission and you have used our guaranteed pricing offer we
will evaluate your weights and carats and based on your guaranteed prices in our original offer
5.6 Where we do not agree with your assessment of your
Metal’s Characteristics, we will not accept your Offer and your
Metal sale will process as follows:
a) We will provide you with an Offer via email or phone to purchase
your Metal based upon the weights and carats as tested by our gold
You can then either accept our Offer or reject our Offer and we will
return your Metal free of charge by Royal Mail Special Delivery.