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Terms and Conditions - Sales

Terms and Conditions – Sales

Please read these Terms and Conditions carefully for Hatton Garden Metals Limited ('HGML') which apply in respect of precious Metal buying services offered via our website; is a site operated by Hatton Garden Metals Ltd whose registered office is at 11 St. Cross Street, Hatton Garden, London EC1N 8UB. We are registered in England and Wales, Company No: 06426684, Our VAT number is 926 1883 05. Our email address is

2.1 In using the Services, you warrant that:

  • You are at least 18 years of age;
  • You are legally able to enter into a binding contact;
  • You are resident in the UK;
  • You have good title to the precious Metals which you intend to sell;
  • Such Metal will be sold free from any liability or adverse claim of any type whatsoever and;
  • You are using the Services privately and in your personal capacity only and not using them for commercial or business purposes (whether directly or indirectly);
  • All information which you submit to us is true and accurate.
  • If the Metal which you intend to sell to us is worth the aggregate amount of £1,000 or more, you agree that you will provide us with proof of identification as we may require this in order to satisfy our legal obligations.
  • We reserve the right to request Proof of Purchase of items when selling to Hatton Garden Metals.

3.1 You will be required to complete and submit an online sale form (located at whereby you will present us with weights and carats of the Metal you are selling.

3.2 Once completed, you will be provided with an indicative price (Form Price) for your Metal, together with a six-digit Enquiry Number .

3.3 Form Prices are automatically generated and are determined by reference to the fixed AM Gold Price on the date you complete the Form.

3.4  These rates are calculated by us in accordance with the London Bullion Market Association.   The amount which you eventually receive for your Metal may not be the same as the Form Price, as this is an indicative valuation of your Metal only , and will be calculated by reference to the Prevailing Headline Rate (the 'Prevailing Rate') on the day upon which: We accept an Offer or you accept a Post-Assessment Offer or a Valuation Offer.

3.5 By completing and submitting a Form to us and by posting your Metal to us, you are making an irrevocable Offer to sell your Metal to us for a price determined by reference to the Prevailing Rate (the 'Contract Price').

4.1 We Offer a number of ways to send your Metal to us. Choose the option most convenient for you. You can either request a pre-paid postage bag or send your parcel into us directly.

4.2 Our pre-paid bag service is only offered to customers who have either requested a gold pack and have provided their full customers details or for customers who have offered to sell us Metal by successfully completing our sell gold form and have accepted our Terms and Conditions.

4.3 When using our pre-paid services we will deduct £8.95 from your total payment to cover the postage of your item. If your items have zero value as they are all non-gold you will be charged £8.95 to return your items.

4.4 We reserve the right to reject the receipt of any parcel which looks as if it has been tampered with or damaged in transit.

Sending your items with Royal Mail Special Delivery

Securely parcel your items and send them to us from your local Post Office or with the Royal Mail’s Special Delivery home click-and-drop service.

It is your responsibility when posting your Metal to ensure that your parcel is:

  • Securely packaged;
  • Your parcel contains your Job Reference Number;
  • Your parcel is correctly addressed to: HGM, 11 St Cross St, Hatton Garden, London EC1N 8UB;
  • You have paid the correct amount of postage if not using a pre-paid bag.

4.5 If sending your Metal by post with Royal Mail or another courier and are not using one of our gold packs, you will be responsible for insuring your parcel with your selected delivery service whilst it is in transit.  Please visit our Insurance section for full information.

4.6 When using Royal Mail, we recommend their ‘Special Delivery’, which includes a £500 minimum - £2,500 maximum level of insurance cover.

4.7 If your Metal is worth more than £2,500, it may be advisable to send items to us in separate Special Delivery packages in order to obtain more comprehensive cover. Your Enquiry Number must be included in all of your Parcels to avoid delay in processing your Metal.

5.1 When you sell Metal to us through our website, your Metal sale will process as follows:

a) On the first working day (excluding Bank Holidays) that we receive your Metal you will be sent a notification email

b) On the day we receive your Metal, we will complete an assessment of its Characteristics

c) In order to accurately assess the Characteristics of your Metal, you agree to allow us to carry out both destructive and non-destructive testing.  This may include (but shall not be limited to) filing, acid testing and dismantling, removal of stones, workings and other non-precious Metal items .

d)  This process may result in Metal being permanently scratched, disfigured, stained or broken.  

e) We shall not be responsible for returning Metal to the condition it was in when we first received it, nor shall we be responsible for any losses which you may incur as a result of any testing procedures.

f) We reserve the right to refurbish, alter, resell or dispose of all items purchased at our discretion.

5.2 Once your Metal has been assessed and we agree with the Metal’s Characteristics submitted on our Sell Gold Form, we will accept your Offer.

5.3 We work to a 2g weight tolerance. When we professionally test your Metal and the weight is correct with a 2g difference and we agree with your assessment (carat of your Metal) we will accept your Offer and pay you based on the weight of the Metal actually received.

5.4 When the above applies, and you have used our guaranteed pricing offer, your metal will be processed on the gold price on the day you submitted your metal sale provided we received your metal within 7 days.

5.5 If your weights and carats differ to your original submission and you have used our guaranteed pricing offer we will evaluate your weights and carats and based on your guaranteed prices in our original offer

5.6 Where we do not agree with your assessment of your Metal’s Characteristics, we will not accept your Offer and your Metal sale will process as follows:

a) We will provide you with an Offer via email or phone to purchase your Metal based upon the weights and carats as tested by our gold experts.

You can then either accept our Offer or reject our Offer and we will return your Metal free of charge by Royal Mail Special Delivery.

5.7 Our Price Guarantee is applicable only to the sale of precious metals, including scrap metal, bullion, bars, and coins, with a combined value of £5,000 or less, dispatched to us via out online postal service. Please be aware that this guarantee does not extend to customers conducting metal transactions in-person at our London store. Each customer is restricted to one ongoing transaction at any given time. This condition necessitates that we have received, processed, and finalised payment for your current metal sale before you can secure a price guarantee for another transaction. It is important to note that gold prices are subject to fluctuations in the global market, thus UK bank holidays and weekends are taken into account when determining the duration of your price guarantee

5.8 In case of a market downturn exceeding £5.00 GBP per ounce in the gold price on an application where you have been granted a Price Guarantee, we reserve the right to offer you a revised price for your metal based on the AM or Live market trading price of gold. This will apply if the decline in the Guaranteed Price exceeds £5.00 GBP per ounce compared to the Morning’s LBMA Am Gold Fix (GBP) at the time of processing your items at our counter or upon receipt by us via post. Our Price Guarantee on your items will automatically become void if the decline in the gold market exceeds £14.99 GBP per ounce on the day we physically receive your items at our premises. If such a scenario arises, we will promptly reach out to you, providing the option to have your items returned to you free of charge or re-valued based on the live gold price

6.1 We comply with all the Requirements of the Data Protection Act ( 2018) and if you have elected to receive a gold pack or quote we will contact you on the details that you have provided.

6.2 If your Metal Characteristics (carats) and weights have been different to what you believed you had (by more than a 2g weight difference) then we will require your authority to proceed and buy your Metal. We will contact you by email or telephone and we will need your authority to process and pay you out for your items. Once we have received confirmation that you would like to proceed with our Offer, we will make payment on the day that your Offer has been authorised to a UK Bank Account or PayPal account specified in your Form.

6.3 Payment requests by cheque will be sent by First Class post.

6.4 Rejecting our Offer process is as follows:

a) You must confirm this by telephone or e-mail within seven working days of being contacted by us or subject to a reasonability test.

b) We will make every reasonable attempt to contact you on the details you provide. However, if you fail to notify us within seven working days, you may be deemed to have rejected the Post-Assessment Offer.

c) Rejected Offers will be to you via The Royal Mail’s Special Delivery service free of charge. (Please allow 3 working days for rejected parcels to be processed for dispatch).

You will remain the owner of your Metal at all times until we accept your relevant Offer or you accept our Post-Assessment Offer . If we return your Metal to you, you will remain the owner of the Metal at all times.

7.1 We are only responsible for loss or damage to your Metal caused by our negligence or breach of contract from the time that we accept delivery of the Metal

7.2 In such circumstances, we are responsible for losses which you suffer only to the extent that they are a foreseeable consequence, limited to a maximum aggregate liability of the lower of: the Headline Rate at the date of the occurrence.

7.3 Our services are for domestic and private use only.

7.4 We accept no liability for any loss of profit, business or business interruptions.

7.5 You and any relevant third parties are bound by the limitation outlined. Should your insurance carrier issue a subrogation claim in any circumstance where you, the individual, could have brought such claim against us, we accept no liability and you waive your right to any such claim, through your insurance carrier’s behalf or individually.

7.6 We shall have no liability or responsibility for any delay or failure to perform any of our obligations under these Terms and Conditions caused as a result of acts or events which are beyond our reasonable control (‘Force Majeure Events’).

Ownership rights

7.7 If we return your Metal to you, we will no longer be responsible for any loss or damage to your Metal from the point at which the Royal Mail (or other relevant carrier) takes physical possession of your return parcel.  Any claims would need to be made with Royal Mail.

8.1 We reserve the right to reject receipt of any parcel which looks as if it has been tampered with in transit to us.

8.2 It is your responsibility to obtain proof of sending and retain tracking information for insurance purposes when sending your Metal with our pre-paid Royal Mail service. If you do not retain this information, you may be unable to bring a claim for a lost or damaged item.

8.3 You must notify us of all claims in writing within 28 calendar days from the date of posting with Royal Mail so that we can adhere to deadline of 3rd party couriers. We will not consider under any circumstances claims that are made after this date and no legal liability will be assumed.

8.5 In the event of a lost or damaged parcel, in calculating value, only the evaluation of the scrap Metal value will be considered and not any value for gemstones, rarity or resale values. The courier service may also require you to provide comprehensive evidence and proof of the value of the goods enclosed, this includes but is not limited to photographs, written valuations, weights and purchase receipts.

8.6 We do not assume any responsibility for:
(a) loss or damaged parcels which occurs in transit to us
(b) goods that may get lost or stolen during transit to us in the following cases: (i) when you use a delivery service (ii) or, when you send goods to us using our Gold Packs with The Royal Mail Delivery services. Any claim will be brought against Royal Mail and not Hatton Garden Metals Ltd.

8.7 We shall not bear any liability for loss of profits, loss of business, loss of opportunity or any indirect loss.

8.8 Our liability for any loss of goods during transit will be restricted to the amounts obtained from our insurer, through the applicable insurance policy, and we will transfer any received amount to you.

8.9 We are bound to follow the final decision of underwriters. The decision of the underwriters is final and no further claim may be brought against Hatton Garden Metals for loss or damage in transit.

9. We only buy gold, silver, platinum and palladium. 

9.1  Any Offer made by you or Post-Assessment Offer made by us will be in respect of all items which you have sent to us.

9.2 Non-Metal items sent to us will not be returned (unless you otherwise confirm to us in writing, in which case, you shall be liable for the associated postage and packaging costs).

9.3 Non-gold is only kept for 30 days after your Metal has been submitted to us.

9.4 "RETURN NON-GOLD ITEMS" does not refer to stones. All stones that are left in your Metal are non-returnable and are either crushed or melted.

9.5 Under no circumstances do these stones get returned. We shall have no liability in respect of non-precious Metal items.

10.1 Any queries, comments or complaints regarding these Terms and Conditions or our Services should be addressed to

Intellectual property

10.2 Nothing in these Terms and Conditions grants you a licence to use any of our trademarks or other intellectual property for any purpose whatsoever.

 How we will use your personal information

10.3 We will use your personal information for the sole purpose of providing you with our Services and to complete payment due to you in respect of such Services. We will not give your personal data to any third party and shall maintain its confidentiality.


10.4 You agree to indemnify us against all liabilities, claims, losses, costs and fees which we incur as a result of any breach by you of these Terms and Conditions (including, but not limited to, claims brought by third parties).

 Other important Terms and Conditions

10.5 We may transfer our rights and obligations under these Terms and Conditions to another organisation.  We shall notify you in writing if this happens, any such transfer will not affect your rights or our obligations under these Terms and Conditions. Subject to paragraph 12, this contract is between you and us.  No other person shall have any rights to enforce any of its Terms.

10.6 Each of the paragraphs of these Terms and Conditions operates separately.  If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs shall remain in full force and effect.

10.7 These Terms and Conditions are governed by English and Scottish Law and the parties to them hereby submit to the exclusive jurisdiction of the courts of England and Wales in respect of any dispute or claim that arises out of or in connection with them. No failure or delay by us in exercising any right, power, privilege or remedy available to us under these Terms and Conditions or in law shall constitute a waiver of that right, power, privilege or remedy.

10.8 Details of the promotional discount will be clearly listed along with the specific Terms and Conditions link. Our standard Terms and Conditions apply in respect to the sale and purchase with a promotional voucher. Promotional vouchers must be used at the point of sale/purchase, they are non-transferrable, and cannot be exchanged for cash, nor are we liable for the loss/damage or theft of promotional vouchers. Promotions are automatically applied to your account. If a promotion is item specific then this can only be redeemed against that item. To the extent of an inconsistency between promotional vouchers the following order of precedence will apply: Terms and Conditions, Promotional Terms and Conditions, Website Terms of use, Privacy Policy.

10.9 Bonus payment offer Terms and Conditions:
• You must sell us precious metals to the value of £250 - £499 in order to receive a bonus payment of £5
• You must sell us precious metals to the value of £500 plus in order to receive a bonus payment of £10
• This offer is only available to select customers, the offer is non-transferable. Offer available for customers who have previously sold to Hatton Garden Metals.
• In order for the offer to be valid the total value of the sale must be sold in a single transaction.
• This offer can only be used once and the sale must be made on your account
• Any gold sales made on new accounts will not have the bonus payment applied. You must use your existing account for the offer to be valid.
• Any bonus payment will be added to your transaction total and you will receive the payment for your metal plus any applicable bonus in a single payment.
• This offer is valid until 22nd December, Hatton Garden Metals must receive your metal sale by this date for the offer to be valid. Any metal received after this date will not have any valid bonus payment applied.
• Precious metals include Gold, Silver, Platinum and Palladium.
• We can only apply this offer to successful and agreed sales. Any sales not accepted will not have a bonus applied