5.1 When you sell Metal to us through our website, your Metal
sale will process as follows:
a) On the first working day (excluding Bank Holidays) that we receive
your Metal you will be sent a notification email
b) On the day we receive your Metal, we will complete an assessment
of its Characteristics
c) In order to accurately assess the Characteristics of your Metal,
you agree to allow us to carry out both destructive and
This may include (but shall not be
limited to) filing, acid testing and dismantling, removal of stones,
workings and other non-precious Metal items
d) This process may result in Metal being permanently
scratched, disfigured, stained or broken.
e) We shall not be responsible for returning Metal to the condition
it was in when we first received it, nor shall we be responsible for
any losses which you may incur as a result of any testing procedures.
f) We reserve the right to refurbish, alter, resell or dispose of all
items purchased at our discretion.
5.2 Once your Metal has been assessed and we agree with the
Metal’s Characteristics submitted on our Sell Gold Form, we
will accept your Offer.
5.3 We work to a 2g weight tolerance. When we professionally
test your Metal and the weight is correct with a 2g difference and we
agree with your assessment (carat of your Metal) we will accept your
Offer and pay you based on the weight of the Metal actually received.
5.4 When the above applies, and you have used our guaranteed pricing offer, your metal will be processed on the gold price on the day you submitted
your metal sale provided this we received your metal within 5 working days.
5.5 If your weights and carats differ to your original submission and you have used our guaranteed pricing offer we
will evaluate your weights and carats and based on your guaranteed prices in our original offer
5.6 Where we do not agree with your assessment of your
Metal’s Characteristics, we will not accept your Offer and your
Metal sale will process as follows:
a) We will provide you with an Offer via email or phone to purchase
your Metal based upon the weights and carats as tested by our gold
You can then either accept our Offer or reject our Offer and we will
return your Metal free of charge by Royal Mail Special Delivery.
5.7 Our Price Guarantee is only available for precious metal sales which
include precious metal in the form of scrap metal, bullion, bars and coins
that have a combined total value of £5,000 and under which is sent to us in
the post. Guarantee pricing is not available to customers who are selling
metal in-person at our London store. The customer is only allowed to have
one open job at any one time. This means that that we must have received,
processed and paid for your metal sale before you are able to guarantee
pricing on another metal sale. As gold operates and fixes on a word-wide
market, UK bank holidays will be included in the number of days your price
guarantee is valid for, weekend days are also included.
5.8 In the event of market decline in the gold price of greater than 5.00 GBP per ounce, we reserve the right to work off the live market trading price for gold.
This will be in any instance where the price decline is greater than 5.00 GBP per ounce in comparison to that morning’s LBMA Am Gold Fix (GBP) at the time that your items are
processed at our counter or received by us in the post. Our ‘Price guarantee’ on your items will be automatically void if the decline in the gold market is greater than 14.99 GBP
per ounce on the day that we physically receive your items at our premises. We will contact you if this is the case and you will have the option to have your items returned free of charge.