4.1 Goods will normally be dispatched from our stock within 24 hours and any estimated dispatch date is an estimate, which can change without notice.
4.2 We will normally deliver goods within 2-3 working days of dispatch, unless a premium service has been purchased.
4.3 Your order may arrive in more than one delivery.
4.4 We can deliver our products anywhere in mainland Great Britain and Northern Ireland. Unfortunately, we do not deliver to the Channel Islands.
4.5 We will deliver the goods to the premises you specify on your order. It is your responsibility to ensure that you can securely receive the goods and that they cannot be intercepted by others at that address. You must be able to personally accept delivery of your order.
4.6 We are unable to accept any liability for packages that have been delivered to houses of multiple occupancy, work addresses, PO boxes, and mail boxes or where a postal redirection is in place once signed for or confirmed by our couriers as delivered to that address. We will not accept responsibility for loss or damage if you instruct the delivery company to leave the goods unattended.
4.7 Please check the goods on delivery - any goods found to be missing, incorrect or damaged should be notified to us immediately on receipt and within seven days of our dispatch to you or subject to a reasonability test.
4.8 Sometimes, for reasons beyond our control we may be prevented from delivering your goods as planned. These might include things such as accidents, breakdowns, fire, flood, storm, severe weather, acts of god, war, riot, civil commotion, malicious damage or the default of our suppliers. We will try to put things right as soon as possible; however, we can't be responsible where this causes a delay or failure in delivering your goods.