Hatton Garden Metals we do everything in our power to ensure that you receive the best possible value gold, and will take every possible measure to provide you with a superior service when purchasing bullion bars and coins.
What is gold bullion?
The purchase of Gold bullion has long been considered a 'safe haven' for investments. There is common misconception that gold bullion refers solely to gold bars, when in fact there is a huge offering of gold bullion in the forms of gold coins and bars produced by the World's finest Mints and manufacturers. In fact, at Hatton Garden Metals our most popular selling items are the Gold 1oz Coins that are minted from all corners of the world with a guaranteed purity of gold, and, the gold sovereign with is CGT Free. Purchases of gold bullion benefit from being a tangible asset with intrinsic value.
Why buy physical gold?
The physical ownership of gold is said to put you, the owner, as sole controller of your investment. Holding physical gold means you are not tied down to interest rates, volatile banking, or turbulent stock markets. Purchasing physical gold in that sense can protect your wealth against these factors. Holding a percentage of physical gold and bullion can further diversify your investment portfolio, and this dynamic holding allows for flexibility and control when purchasing this precious metal. Physical gold bullion is tangible and always has an intrinsic value.
Can I sell my gold back to Hatton Garden Metals?
When you come to sell your physical gold bullion you can rest assured that it is extremely easy with Hatton Garden Metals. We guarantee to buy back all physical investment gold bought from us. We pay the highest rates with a same day payment. We are clear and extremely competitive and pride ourselves on offering the best price for your gold bullion. You can visit us in person to sell your physical gold, or use our reliable postal service. All sales are paid immediately with an instant payment.
A huge luxury that you have when choosing to sell your physical gold is that you are able to research companies for the best price. Though we would like to think our customers will return to us when selling, you can hold confidence that you are not tied down to one company, the choice really is yours when you chose to release your investment. In our industry it pays to be honest and open so many companies will have no problem tell you the % that they buy in your bullion at. We are honest and upfront with our rate because we believe it is one of the best out there.
Where should I store my gold?
We are delighted to announce that Hatton Garden Metals are now offering a secure, cost effective Storage Solution with FREE STORAGE for your First 8 MONTHS on all orders over £250. Our gold bullion storage service has a dedicated system that allows you to easily manage your Stored Gold Bullion Investments. In your account, you will be able to see the items that you have securely stored and the price that you paid. When selling your items back to us, arranging delivery or a collection, we will inform you every step of the way. You, the customer, always have the Physical Ownership of your gold, just without the worry of where to store your investment.
How many grams are in a troy ounce?
The Gold Spot Price is set in USD, EUR & GBP per troy ounce. A troy ounce of gold contains 31.1035 grams. So, whether this is a gold bullion bar that has a weight of 1 ounce, or a 1 ounce gold coin, you can always have the knowledge that this contains 31.1035 grams of gold.
What is the gold spot price?
Gold is a live market, this means that the gold price fluctuates throughout the day, the LBMA will set a spot gold price twice a day that essentially 'fixes' the price of gold so that businesses can trade on a spot price of gold, this is set in GBP, USD & EUR. As we are a British company operating out of the UK, our prices are dictated by the trading price of gold in GBP. We only accept payment in GBP and we only make payments in GBP.
Do you accept Bitcoin for buying gold?
Unfortunately, we are unable to accept Bitcoin as a form of payment for metal. One of the reasons for this is the lack of due diligence that can be credited to a purchase of metal through bitcoin payment. Bitcoin to GBP is calculated on its live market value and the conversion of Bitcoin to GBP is constantly changing, essentially as a currency there is no set price for bitcoin in GBP. For this same reason, and to ensure that our customers are paid the highest prices, we are unable to make payments for gold into Bitcoin accounts.
How will my order come packaged?
We take the utmost care and discretion when sending out your gold bullion from Hatton Garden Metals. Firstly, our strong parcel bags are neither branded, nor personalized and will never contain any personal or order information. Discretion is essential in packaging your order and we make sure that this is achieved.
How will my order be sent?
We understand the importance of receiving your gold bullion without hesitation, that's why we send all our orders out for a next day delivery, with a guaranteed delivery timeslot before 1pm. For most orders we use Royal Mail Special delivery, and your parcel is always FULLY INSURED for the full value of your parcel. We will email you once your order has been prepped for dispatch and to provide your tracking details for your parcel. Your courier will also send a text message on the day your order is due to be delivered, as a polite reminder that you should be available to sign for your parcel upon delivery.
We fully understand your needs as an investor of precious bullion gold, coin collector or a first-time gold buyer and aim to provide an efficient and superior bullion service.
Can I collect my order from your London store?
Collection in our London based store is available to all customers who have paid by Bank Transfer or who are paying in person. Our store address can be found on the contact us section of our site where are opening times and closest tubes links are also listed. Please note when collecting an order or paying at our counter you will need to be in store 15 minutes before our closing time of 4pm.
Can I collect my order from your Manchester store?
Collection in currently only available from our London based store.
What do I need to bring with me when collecting from your store
You are only able to collect your gold bullion once you have received an email notification that your order is ready to collect, or if you are paying for your order in store. When coming to collect your order you must bring with you a form of photographic ID such as a Driving License or Passport and a copy of your order, without this your order will not be released. We will not release any orders to a third party under any circumstances.
How can I pay for my coin / bar order?
HGM accept 2 methods of payment:
- Card payment – this is an instant payment and you will receive an email confirmation that your order has been placed on our site. The maximum amount for a card transaction is £5,000. For orders over this value please see other payment methods. We accept all major debit/credit cards not inclusive of American Express.
- Bank transfers- this is usually a same day transfer which can be made via online banking or by calling your bank.
Funds usually clear into our account on the same day you make payment, and once your funds have cleared we will notify you via email. Please make sure that you put your order reference number when making a bank transfer for your coin or bar order.
Why was my card declined?
There are a few possibilities for this.
The details that you have entered on your payment card do not match with the details registered on the account. For example, does the card holder name match with the name on the account registered with Hatton Garden Metals? We also require the same invoice address as your registered card payment. If you are using a card that does not belong to you and is registered to the address on your account then the payment will be rejected.
Your transaction may have been declined for a fraud check by your bank. If this is the case, you should contact your card provider as you will need to deal directly with your bank to resolve this. If the payment has been declined by your bank on our website, your order will not be confirmed and we have no control in assisting you with your bank to correct this. In most cases a call to your card provider will resolve this issue very quickly and allow you to continue using your card for online transactions.
Why have you requested ID from me?
As a gold bullion company we are compliant with the following regulations; Money Laundering Regulations 2007, Proceeds of Crime Act 2002 and The Terrorism Act 2000. We have a strict customer due diligence policy which will mean that sometimes we will need to ask for Photographic Identification and Proof of Address. Any document requested is held securely with the privacy of any data protected. As a regulated Bullion Business, Hatton Garden Metals has an obligation to comply with all relevant laws to disclose Money Laundering and Terrorist Financing.
Vat-Free purchases on gold
There is no VAT charge on any gold investment bullion. All gold coins and all gold bars bought in the UK and EU are VAT Exempt.
Is there VAT on silver?
VAT is payable at 20% on silver bullion and coins. This means that 20% will be added in VAT to the price of any silver bullion bars or coins bought from Hatton Garden Metals.
Investors are advised to treat Silver bullion and silver coins as they would like any other product which includes VAT in the sale price.
I am VAT Registered
If you are VAT registered, we advise that you seek advice from a professional with regards to claiming back VAT on your purchases. If you are a business purchasing metal you will need to open a trade account with us. Please visit the Trade section of our site and complete the Trade Application Form, we will then be in touch with a trade account form which you will need to complete along with our due diligence pack.
What is the melting point of gold?
At Hatton Garden Metals we proudly melt and assay gold in-house using the world finest and most advanced technology. We have two on-site melt machines to be able to provide efficient and accurate melting of gold. The exact melting point of Gold is 1,064 degrees Celsius. Our melting machines have the capacity to reach highs of up to 2,500 degrees Celsius. We have three Master Melter's on site that operate our machines and ensure a safe and efficient gold melting service. This combined with the most advanced assay XRF analysis equipment provides accurate testing of the gold once this has been poured into a bar. For viewing of our melting take a look at our social media pages, we regularly try and film gold melting in action to allow our followers a glimpse at how gold is melted.