With so many companies offering cash for gold, it can be difficult to know who you should trust with your precious metals.

As a family run company established in 2008 with over 40 years experience in the gold industry we are proud of our reputation as a trustworthy, honest and reliable company, able to offer the best prices for both buying and selling gold. Here are some factors to think about when choosing to sell gold:

Contact and address information

  • Does the company have a phone number displayed prominently on their website? How easy will it be to contact them if you have any questions or problems?
  • If you call the number, do you get a prompt answer from someone who can help you and answer your questions?
  • Does the company have a physical address? Is it prominently displayed on their website? See our contact details and information
  • Can you visit the company at that address?
  • If the company sends you a “pack” to send your gold in, does the address on that match the address clearly shown on their website, so you can be sure where it is going? Do you get proof of sending?

About the company

  • Can you establish for how long the company has been trading?
  • Does the website’s domain registration information match the address of the company? See our domain entry. Is the website’s domain registration information hidden? If so, can the company explain why it is hidden?

How to track your sale

  • Does the website provide a means for you to track your sale from your original submission all the way through to payment in real-time? Our website provides the ability for you to review current and previous sales and purchases and track them 24/7: just go to "My Account" and "My Sales".

Clarity of pricing

  • Does the website clearly show how the price you will be paid, is calculated? Are there any hidden or additional fees charged?
  • What does the company do if the quantity and/or carat of your items doesn’t exactly match what you thought they were? Do you get an option to have your items returned to you? If your submission doesn't match what you told us, we'll send you an email immediately and ask you how you'd like to proceed.

Reviews and recommendations

Are you able to find recommendations about the company online? Does it have any endorsements from third parties? For example, here's what Money Saving Expert thought about us Money Saving Expert website. Can you see reviews of the company online from satisfied users?

Compare us with other buyers

Compare our service with our competition - see our comparison table.

We hope you found this information useful - put us to the test!

Read reviews of Hatton Garden Metals, give us a call on 0207 404 4000 (Monday to Friday, 09:00 to 16:00) to see how helpful we are, or come and visit us in person - we'd love to see you.